Delivery & Returns
1. Standard Delivery – Free
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Estimated time: 1 to 4 business days
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Delivery fee: Free on all orders
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Tracking included: You’ll receive a tracking link as soon as your order is shipped.
Standard delivery is the perfect way to enjoy Maison Nova Boutique quality with no extra cost.
2. Express Delivery – 24 to 48 Hours
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Estimated time: 1 to 2 business days
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Delivery fee: €2.99
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Priority processing: Your order is handled and shipped with priority service.
Tracking and Confirmation
Once your order has been confirmed, you’ll receive a confirmation email.
A second email will be sent upon shipment, including your tracking number so you can easily follow your parcel’s journey.
Return Policy – 30 Days Free Returns
Your satisfaction is our top priority.
If an item doesn’t meet your expectations, you have 30 days from receipt to return it free of charge.
Return Conditions
To be accepted, the item must:
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Be new, unworn, and unwashed
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Retain its original packaging and tags
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Include all accessories provided, if any
Returns are not accepted for damaged, worn, or incomplete items.
Return Procedure
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Contact our customer service by email at support@maisonnovaboutique.fr
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Provide your order number and the reason for return
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Within 24 business hours, you’ll receive a prepaid return label
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Drop your parcel off at the indicated pickup point or post office
Once your item is received and checked, we will:
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Issue a full refund to your original payment method, or
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Proceed with an exchange, according to your preference.
Our Commitment
Maison Nova Boutique is dedicated to offering every customer a safe, seamless, and enjoyable shopping experience:
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Fast and tracked delivery
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100% secure payment
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Simple, free returns
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Responsive customer service, available Monday to Friday
During Black Month, enjoy exclusive offers up to –70% off, with no compromise on service quality.
Maison Nova Boutique – Confidence, Quality, and Style for Everyday Life.