1. What payment methods are accepted?
We accept all major payment methods to ensure a simple, smooth, and completely secure shopping experience:
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Credit and debit cards: Visa, Mastercard, Maestro, American Express
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Digital wallets: PayPal, Apple Pay, Google Pay
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Payment in installments (depending on availability)
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Prepaid or virtual cards
All payments are encrypted and protected by the highest security standards.
2. What are the delivery times?
We offer two delivery options within mainland France:
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Standard Delivery (free): 1 to 4 business days
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Express Delivery (€2.99): 24 to 48 business hours
You’ll receive a tracking number by email as soon as your order is shipped, so you can easily follow your package.
3. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking link.
This link allows you to check the status and location of your package at any time.
If you can’t find this email, please check your “Junk / Spam” folder, or contact our customer service team.
4. How can I return an item?
If an item doesn’t suit you, you have 30 days from the date of receipt to return it free of charge.
Simple and quick procedure:
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Contact our team at support@maisonnovaboutique.fr
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Provide your order number and reason for return
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Receive a prepaid return label by email
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Drop the parcel off at the indicated pickup point or post office
Once we’ve received and checked the item, we’ll issue a full refund to your original payment method or arrange an exchange, depending on your choice.
5. How can I contact customer service?
Our customer service team is available for any request or assistance:
📩 support@maisonnovaboutique.fr
🕓 Monday to Friday, 9:00 a.m. – 6:00 p.m. (business days)
We respond to all inquiries within an average of 24 business hours.
6. Do you offer special deals?
Yes! Maison Nova Boutique regularly offers exclusive promotions and exceptional discounts on selected fashion items and accessories.
Stay tuned to our official website to discover ongoing offers.
7. Are my purchases secure?
Absolutely.
All transactions on our store are protected by SSL encryption and comply with international security standards.
Your personal and payment data remain strictly confidential.
8. Are your products high quality?
Each item is carefully selected by our team to ensure modern design, optimal comfort, and lasting quality.
Our goal is to combine style, elegance, and accessibility — without compromise.
9. Can I modify or cancel my order?
If your order hasn’t yet been shipped, it’s possible to modify or cancel it.
Please contact us as soon as possible at support@maisonnovaboutique.fr with your order number.
Once shipped, the order can no longer be modified — but you may still return it within 30 days.
10. Why choose Maison Nova Boutique?
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Elegant and trendy collections
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Accessible and transparent pricing
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Fast and tracked delivery
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Attentive, responsive customer service
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A safe and enjoyable shopping experience
Maison Nova Boutique – Elegance, Quality, and Trust at the service of your style.